My e-scooter won’t turn on! Many seasoned e-scooter veterans have been here before. Let’s get a few things straight for those of you who didn’t read the manual from cover to cover in all twelve languages.

Check The Batteries

The first thing might be that your battery is refusing to hold its charge. With time they wear out, but they don’t usually surrender overnight — it’s a more gradual process. The battery loses capacity over time, and you feel less power in the motor. With each coming day, you find you’re getting less and less range. 

Water damage can also kill a battery. If you’re not careful, condensation will find a way into your components. H2O is your scooters worst enemy, causing irreversible damage capable of putting your ride in the workshop. The battery is by far the most expensive component to replace. We only ever do it as a last resort because we’re not in the business of wasting your hard-earned cash. Batteries start at £100 and can top out at a whopping £1,200.  

It’s a sad fact that when one component is under stress, it affects the others. Dashboards, motors and motherboards are all interconnected like the organs in your body. Damage to one part can lead to a wider mechanical failure. Most parts are sealed units, so it is rarely an option to fix it. Usually, the part needs replacing. 

Errors Galore

When your scooter does turn on, you might suddenly be presented with a bewildering number of error codes, incessant beeping or a red spanner in the case of Ninebot Segway’s ES models. E001, E7, E19, you get it – there’s basically an error code for every day of the month. To make matters worse, an error code for one scooter won’t necessarily correlate to an error code on another scooter. The diagnosis of these issues can take hours of testing. Trawling through YouTube will likely bring you to an ex-nuclear physicist working out of a garage hosting an hour-long tutorial on how to solve the issue.

These error codes are caused by all sorts of wear and tear, and in a lot of cases, poor manufacture. E-scooters take beatings from the road, causing motherboards to get dislodged and rattle around, unclipping vital wires and shattering chipsets. When we open them up, especially the clones that are on every street corner in the UK, all too often we find badly connected batteries and corrosion.  

How To Avoid Lifeless E-Scooters & Dreaded Error Codes?

Avoid the rain. These things aren’t built for scuba diving. They’re not Casio G-shocks either. We know that it’s easier said than done, but keeping your components dry is paramount. No matter what a manufacturer may claim about their water-proofing credentials, very few models are genuinely protected from the ravaging effects of water.

Never ride with a passenger! The extra weight isn’t doing the battery any favours. Plus it’s a great way to lose control. You’re also far more likely to be pulled over by the police if you’re riding rogue. 

Don’t try to get big air on a speed bump or jump steps like Tony Hawk, unless your ride has a titanium frame and the shocks from a Hummer. Otherwise, you’re slamming the deck, the tyres, the mudguard and the electrics. Wires will start popping off inside quicker than you can read the error code.

Don’t de-limit, hack, de-restrict or otherwise make-your-ride-go-faster. This is a surefire way to break it. Most e-scooters aren’t designed to go faster than their original settings. Extra power demanded from the battery creates more heat flowing through the motor and the motherboard. These can eventually burn out. This is the holy trinity of e-scooter mechanics. If you need to replace the motor, the motherboard and the battery, you might as well buy a new scooter.

Pump It Up

Prevention is better than any cure. A flat tyre will burn out a motor from the extra load it causes. If your journey feels more sluggish than usual, it’s worth checking the rubber. Keeping your tyres pumped up is one of the most effective ways of reducing the risk of long lasting damage. This can be alleviated by using a pump once a week. 

Consider Servicing

Regular servicing goes a long way. Keeping these machines in tip-top shape will extend the lifespan of your personal electric transport. We have two kinds of service. The Gold Standard, an hour long health check of all the wires, brakes and screws, or The Full MOT where we test each component, clean the innards and rewire everything that needs it. 

Battery Maintenance

Look after your battery. If you’re not going to be using your scooter for a while, keep it at a half charge while it’s under the stairs. Every month or so charge it up to full and then rinse it down to zero. Avoid keeping it on charge for days. Batteries are temperamental and very expensive to replace. 

Avoid Loose Screws

Use tools to keep things tight. It doesn’t take a degree in mechanical engineering to feel when things are getting a little loose after your fiftieth pothole. A simple tool, like the ones provided in the box when you purchase your e-scooter, can be used to tighten up screws in delicate parts of the scooter, particularly on the stem and around the hook and pin (the folding bracket at the front). 

What do you do if things have gone wrong?

Use your head, and remember — Google is your friend! Unless you feel confident, it’s probably best not to tamper with any of the electronics as you might cause even more damage. Whatever you do, if your e-scooter has an error code, don’t ride it! Loads of forums explain certain error codes and they might be able to point you in the right direction. Give us a call, send us a WhatsApp or contact form, and we’ll be happy to advise you on the best course of action.